tickets
ticket panels with topics, forms, claiming and transcripts.
,ticket setup
this enables tickets and creates a category, a log channel and a panel in the current channel. members click the panel button to open a private ticket.
panels & topics
on the dashboard (utility → tickets) you can create several panels. each panel has its own message, buttons or a select menu of topics. a topic can have:
- its own category and support roles
- a form with up to 5 questions, answered in a popup before the ticket opens
the message sent inside a new ticket and the channel name (ticket-{user.name} by default) are set once for every panel.
send a panel with ,ticket panel #support or from the dashboard.
inside a ticket
| command | action |
|---|---|
,ticket claim | claim the ticket (the claim button does the same) |
,ticket add @user / ,ticket remove @user | manage who can see it |
,ticket rename name | rename the channel |
,ticket close reason | close it |
transcripts
when a ticket closes, rina saves a transcript and posts a link in the log channel. transcripts open on rina.lol as a readable chat log, so nobody has to download an html file.
limits
,ticket limit 1 caps open tickets per member, ,ticket blacklist @user blocks someone from opening tickets, ,ticket support @staff toggles support roles.